The after-sales service for “shipping issues” is valid for 30 days from the date of the order being paid.
Evidence to be submitted
The after-sales service for “broken issues” is valid for 30 days from the date of the order being paid. After checking the packaging and products, the platform will arrange reshipping or refund according to the order amount*compensation ratio. If the distributor requests to return & refund, SaleYee will provide an RL according to the order amount, and distributors need to return the products including the products, accessories, user manual, and others. SaleYee will refund within 7 business days after the returned product is signed for.
Evidence to be submitted:
For product issues [quality problems / missing products / shipping errors / shipping extra products / listing error (Inconsistence with the description), distributors can submit after-sales appeals within 40 days from the date of the order being paid. By the actual situation and the distributor’s decision, the platform will process the appeals according to the order amount * compensation ratio. If the distributor requests a refund, the platform will provide an RL return label based on the order amount. The distributor needs to return the product in time. The returned package should include all the original packaging, accessories, user manual, and more. The platform will refund within 7 business days after the returned product is received; if the distributor cannot provide evidence for the corresponding issues, the platform will not process it. In addition, the following situations are excluded from the product issues:
Information to be submitted for a return request
No. |
Causes |
Required Evidence |
1 |
Quality problems |
a. Product photos or dynamic videos showing quality problems b. Screenshots of communication records with end consumers c. Outer package and label picture (clear and complete label picture on the outer package) d. Screenshot of the distributor’s order refund record on the online store |
2 |
Missing products |
a. The full picture of the outer package and the label picture (clear and complete label picture on the outer package) b. The full picture of the received product c. Circle the specific missing part according to the user manual, or circle the missing part for products without manual d. Screenshot of the distributor’s order refund record on the online store |
3 |
Shipping error |
a. The full picture of the received product b. Clear and complete label picture on the outer package c. Screenshot of the distributor’s order refund record on the online store |
4 |
Listing error |
a. The full picture of the received product b. Clear and complete label picture on the outer package c. Screenshot of the distributor’s order refund record on the online store |
Note: If the distributor cannot provide the required evidence for the correspondingly requested after-sales product issues, the platform will not process it.
The following situations will not be accepted:
Non-distributor reasons (product problems, logistics provider problems, damage, etc.); The original supplier of the Brandsdistributor platform bears the return shipping fee, but does not provide value-added services, such as door-to-door pickup or more.
The refund amount does not involve transaction fees that were charged by the third-party payment service providers;
If the payment method is credit card the amount of money will be sent back to the payment method of your original payment account; for other payment methods, the amount of money will be sent back to your Brand Distributor account balance.